https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/Recent content in Quantum Operator onHugo -- gohugo.ioTue, 06 Oct 2020 08:48:23 +0000https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-intro/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-intro/The Outbound Quantum Operator page allows users to configure automated outbound operator settings (commonly referred to as OBV or VOX throughout the documentation). This documentation outlines the available options users have access to when configuring the behavior of OBV throughout the system. Users will have access to several tabs that allow them to configure specific Quantum Operator settings. Each tab is briefly defined below. Tab Function Alarms Displays any pending outbound quantum operator calls.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-menu-entry/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-menu-entry/The Menu Entry tab allows users to define IVR menus OBV can use when speaking to contacts. Users can interact with the Menu Entry table via the available toolbar options. These options are defined below. Option Function Menu Options Allows users to define the numeric options and their function within the menu. More information about assigning menu options can be found below. Add Allows users to create a new menu option.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-misc-tabs/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-misc-tabs/This documentation instructs users on how to use the remaining tab options available within the Outbound Quantum Operator page. Alarms # The Alarms tab displays alarms received by the system and currently being handled by the outbound quantum operator. The Alarms table lists when the alarms were originally received and when the operator is scheduled to contact individuals on the alarm’s call list. Users can input an account number into the Account field to refine the list of displayed alarms to a single account.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-schedules/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-schedules/The Schedules tab within Outbound Quantum Operator allows users to create schedules users can then assign to settings found throughout the available QO tabs. This documentation instructs users on how to create and manage schedules. See the Operator Types documentation for information on assigning schedules to QO settings. Users can interact with the Schedules table via the available toolbar options. These options are defined below. Option Function Details Allows users to manage the days and times assigned to schedules.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-scripts/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-scripts/The Scripts tab within Outbound Quantum Operator allows users to create scripts for the automated operator to follow when calling contacts regarding received alarms. These scripts are assigned to specific subscriber accounts and alarm types to ensure the quantum operator is restricted to stating appropriate information. The following documentation instructs users on how to assign and manage operator scripts. Perform the following steps to create a new script. More information on editing scripts can be found below.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-service-reminder/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-service-reminder/The Service Reminder Setup tab allows users to configure service reminders by customer type and service branch. Service reminders can be configured to be completed by VOX using a predefined script as necessary. These reminders can be organized by customer type and service branch. Customer Type # The Customer Type tab allows users to configure customer types and their respective service reminders. Users can interact with the Customer Type table via the available toolbar options.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-setup/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-setup/The Setup tab within Outbound Quantum Operator allows users to configure the default behavior settings of Outbound Voice (OBV). These settings can be overridden when configuring notification types. See the Operator Types documentation for information on how to manage operator alarm categories. The following documentation defines all available setup options. Configure these options as necessary to define the basic operation of your outbound voice operator. Option Function Wait seconds before initial call Determines the number of seconds after a signal is sent to OBV that the system will wait before calling the first contact on the signal.https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-types/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/outbound-operator/obv-types/The Types tab allows users to determine the basic outbound voice settings for specific accounts. These settings control when outbound voice will contact customers and what information is provided. Users can interact with the Types table via the available toolbar options. These options are defined below. Option Function Add Allows users to create new handling parameters for an account. More information about adding types can be found below. Edit Allows users to update existing types as necessary.