https://api.doc.securemcloud.com/documentation/matrix/data-entry/Recent content in Data Entry onHugo -- gohugo.ioTue, 06 Oct 2020 08:48:23 +0000https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-intro/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-intro/Caller Assistance and Data Entry are used to view and manage subscriber information within Matrix. The following documentation instructs users on the basic use of these pages and introduces users to the informational tabs available to them. Availability of tabs is based on other pieces of DICE software you use and/or profile-level permissions of users accessing the pages. This documentation is intended for operators and any other users who may have access to view and update subscriber information.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-call-lists-tab/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-call-lists-tab/The Call Lists tab displays all call lists assigned to the subscriber. A call list defines the contacts that should be called when operators are handling alarms on the account. When handling alarms, operators will see contacts to call based on which call list is valid. Call lists can be assigned by zone or chart code. See the Zones Tab documentation for more information on assigning call lists and custom chart codes.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-misc-tabs/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-misc-tabs/The Authority Search, Dealer Info, Edit Request, Open/Close Status, & Panel Info tabs available within Caller Assistance and Data Entry provide additional information on the subscriber. The following documentation instructs users on how to manage the information available to them within these tabs. Authority Search # The Authority Search tab is only available within Caller Assistance. This tab displays all available authorities on the account. Users can select which authority type to view by selecting the desired type from the available dropdown.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-notes-tab/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-notes-tab/The Notes tab is where users assign miscellaneous information to the account. The information added here is organized into specific categories depending on the type of notes being added. The following documentation instructs users on how to add different types of notes to the account. Subscriber # The Subscriber sub-tab is where users manage general notes and information on the account. These notes appear on service tickets, alarm tickets, and in Monitoring.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-notify-paging-tabs/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-notify-paging-tabs/The Notify Lists and Paging tabs within Data Entry and Caller Assistance are where users manage notification parameters and preferences assigned to contacts on the account. This documentation will instruct users on how to use the available tab options to manage notify lists and paging functionality on subscriber accounts. Notify Lists # The Notify Lists tab is where users define lists of contacts who should be notified regarding specific information or events on the account.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-queued-changes-tab/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-queued-changes-tab/The Queued Changes tab is used to manage changes made to the account by queued users. Queued users are users who cannot make changes to accounts without approval. This tab is only accessible to admin users who have the authority to approve/refuse these changes. See the User Maintenance documentation for information on creating queued users. The Queued Changes table displays all changes made to the account by queued users. Admin users can approve or refuse these changes as necessary.https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-data-entry-admin/Tue, 13 Oct 2020 15:21:01 +0200https://api.doc.securemcloud.com/documentation/matrix/data-entry/de-data-entry-admin/Data Entry Admin is used by administrative users to change account numbers, copy accounts and account data, delete accounts, reactivate/inactivate accounts, and make changes to chart codes. In order for a user to have access to Data Entry Admin, the user must be assigned Supervisory Data Entry under User Level in Matrix User Maintenance. See the Matrix User Maintenance documentation for more information on managing user permissions. Reactivate/Inactive Account # The Reactivate Inactive Account tab is used to update account statuses between inactive and active within the system as necessary.